- Pay attention to the availability status of the items you order.
This is listed directly below the "Add to cart" button.
Most "In Stock" items ship within two business days after
we receive the order. Other items will give you an approximate shipping
time such as "Usually ships in about a week". These are
estimates, not guarantees. Actual turn around will depend on many
factors that are beyond our control. If we know that the turn around
time will be significantly different than listed we will try to let
to let you know. Also, you will receive an email notifying you when
your order ships. If you order items with different availability,
your order will be delayed until all items can ship together, unless
you specify differently. Please note that split shipping an order
will result in additional charges for the multiple packages, so the
lowest cost option is to ship all at once. If you need your order
split, please mention that in the special instructions or contact
Shipping Costs - Our cart will
provide you with accurate shipping costs in most cases, at least 95%
of the time, but the system is not perfect. It is tying to calculate
shipping costs for items of all difference sizes and weights in any
combination, to any destination. In some cases the actual shipping
costs may turn out to be different than estimated. If this happens,
we will contact you before shipment to let you know your options.
Sometimes, we will actually be able to save you some money and will
refund the difference back to you.
- By default most US orders are shipped by UPS Ground or Priority
Mail and international by US Postal Service Air Mail or UPS Expedited.
Should you need your order express shipped, it is suggested that you
call us for a quote.
- If you need to cancel an order after it has been placed, please
contact us ASAP. The best way to do this is by phone, as emails can
take a day or so for us to get through them all, leave a message if
you have to with your order number. Orders canceled before shipment
will be subject to a $5 cancellation fee. This is not meant as a punishment,
but is needed to cover our costs involved. Once an order has been
shipped it can not be canceled and will need to be treated as a normal
return. We can not guarantee that we will be able to cancel an order
after you place it, but we will do our best. The sooner you contact
us the more chance we will be able to do so. The cancellation fee
will not apply in the event that the product you ordered turns out
not to be available in the expected time frame. In that case you will
have the option to wait, cancel or change the order
with no additional cost.
Cancellation of special orders or on products with long turn around
times, may be subject to restocking fees. This is because PayPal and
the credit card companies only allow so much time for a charge to
be refunded. After this period we will only be able to refund you
minus the lost processing fees.
Return Policy - We offer a 45
day return policy. If you are unhappy with an item for any reason,
you may return it to us within 45 days from when you received it for
a full refund or credit, minus shipping costs. Simply email or call
us to get a return authorization.
Note: Returns must arrive
in the same condition they were received, with all original accessories
and boxes. We can not accept items that have been "used"
or otherwise damaged. For clothing items it is important to make sure
they have not been exposed to smoke, perfumes etc. These items have
to smell new to still be considered as new.
Items sent back without obtaining a return authorization will be subject
to a 15% restocking fee. Items returned that are missing pieces or
otherwise not in new condition will be sent back to the customer or
partially refunded at our discretion.
We have had a few customers attempt to threaten their way around the
return polices lately, so we want to make this very clear.
We can only cover shipping costs to do a same item exchange on something
we have determined to be defective. Other types of returns or exchanges
will require you to cover the shipping costs involved.
We can not cover your shipping costs so you can try out items to see
if you like them or not. If you return an item for a refund or an
exchange for a different item, you will be responsible for the shipping
costs involved. There are no exceptions to this. It does not matter
why you want to return it. You can not simply nitpick “defects” in
an effort to try and circumvent this. You can not complain, whine
or threaten us into covering your shipping costs. If you do provide
us with a “do this or else” type of ultimatum, you will be banned
and loose the option to ever purchase from us again. We’re sorry to
even have to put this up here, but the level of self-entitlement of
some people has gotten way out of hand and quite frankly we are very
tired of dealing with that type of attitude. If you have a problem
paying the shipping costs generated by your actions, do not order
from us. If you feel that attempting to bully or extort a company
to get around posted policies is a viable tactic, we do not want your
business. Please take that attitude to our competition. For the 99%
of you who don’t act like spoiled children, we are sorry we even have
to post this at all.
Due to previous abuse of our generous return policy, clothing, armor,
and some weapons purchased between September 20th and October 31st
may be returned for store credit only. Returned items must show no
signs of use or wear. Our normal return policy will resume in November.
During this time, returns will be handled on a case by case basis
at our sole discretion, with exceptions made for our established customers.
In other words, if you are planning to purchase items to use for a
costume with the intention of returning them afterward, Do not order!
& Custom Orders - For any items custom made to your
specifications, for example scabbards, or items not listed on our
site that we may agree to special order for you, returns will only
be accepted at our discretion. In most cases, these items should be
considered non-returnable Also due to the nature of custom and special
orders, turn around times can vary. Once an order has been placed
it can not be canceled, even if the turn around ends up taking longer
than expected. Please keep this in mind if ordering those types of
Damage - Should your shipment arrive damaged, please retain
all boxes and packing materials and contact us as soon as possible.
We try to pack exceptionally well, so this is very rare, but sometimes
an item may be damaged despite this. In these cases we may need to
file a claim with the shipping company.
Items - Our system makes it virtually impossible for items
to be missing from your shipment. However, if you believe something
is missing, retain all boxes and packing materials and contact us
as soon as possible. Believe it or not, in nearly every case where
someone thought they did not receive something, they were able to
locate it in the packaging after being instructed to look for it.
We have had people overlook entire swords in the packing materials
and swear up and down that they did not get them, only to eventually
locate it. Be sure to completely unpack and flatten out all boxes
and packing materials before contacting us. You will almost certainly
find that everything is included that should be.
Items - We inspect our products before we ship, so most
obvious defects are caught and rejected before your order ever goes
out. However, we are only human, so occasionally something could be
missed. In the event that you should receive a damaged or defective
item, simply contact us and we'll get the issue corrected for you.
Please note: Items that we determine to be defective will be replaced
with another of the same item. Should you decide that you would rather
exchange for a different item or send the item back for refund it
will be treated as any other normal product return or exchange.
note about "perfection"
The vast majority of customers are absolutely delighted with their
sword purchases, but occasionally we will encounter a customer who's
expectations are simply unrealistic for the item they purchased. Something
to keep in mind is that the majority of these items are hand made
and are meant to replicate hand made items from hundreds or thousands
of years ago. They are absolutely not meant to be "perfect".
It is the hand made "imperfections" that give many swords
their charm and appeal. Experienced collectors already understand
this, but sometimes new collectors seem to think that their swords
should look like they came from the same state of the art factory
that produced their flat screen TV. A lot of these items are being
hand hammered or ground out, they are not popping out of some super
sword cloning machine. Sometimes it can be difficult for the inexperienced
to tell the difference between an actual defect and normal hand made
variance. Here is a good rule of thumb. If you find yourself having
to use the word "perfectly" to describe the issue, it is
likely not a defect. For example, this is not "perfectly"
straight or that is not "perfectly" flush, as opposed to"the
sword is bent". Keep in mind that we do inspect the swords before
shipment, so most actual defects are caught and rejected. If the issue
you are concerned with is something minor, it is likely characteristic
of the product. Considering the types of items we are dealing with
here, we can not simply replace something because it is not "perfect"
. If you are one of those people that can not accept anything but
absolute perfection, sword collecting is not for you.
- Your sword purchase will be covered by any warrantee provided by
the respective manufactures. We can not warrantee them beyond this
or on our own, we do not make these products. Some manufacturers,
such as Hanwei provide a one year warrantee
against material defects and workmanship. Some are bit less formal
about what is covered. Baltimore Knife & Sword
warrantee them for life, while some will not provide any warrantee
at all. Each manufacturer has their own terms, but none of them will
warrantee against abuse. So please know what you can and can not do
with your sword. If you have any questions about this, please ask
us. If you need to claim on a warrantee issue, contact us, we'll work
with the manufacturer to get it straightened out for you.
Orders - If you would like to order by money order, please
go through the online ordering process. You will be given the option
to pay by money order. Select this and it will give you the rest of
the payment instructions. By going through this process, you ensure
that when we receive your money order we have all of your information
ready to go. It will also provide you with an order number you can
reference on the money order. Money orders only. Personal checks are
Please Note: Orders paid in this way are not considered firm until payment arrives. Product can not be held or reserved, so availability may change. The order will process when the payment arrives.
International Orders - We can
ship to many countries outside of the USA. However some countries
specifically prohibit the import of swords. We will try to list the
countries we can not ship to here, as they come up. This is by no
means a complete list.
can not ship weapons to:
Japan (including APOs based there)
Please note: It is your responsibility to make sure any items you
order are legal for you to import and that you have any required permissions
or documents needed to do so. We will try to warn you if we know that
a particular item could be a problem, but do not assume that if we
do not warn you, everything is Ok. Many countries have complex laws
regarding these types of items and even the customs offices do not
seem to fully understand them all the time. In the event that a shipment
is refused or confiscated by customs, we will not be able to refund
you. In many cases, if that happens the shipment will return and we
can then refund for the item minus the shipping costs both ways. We
do not want this to happen to you, which is why it is important to
check your local laws and restrictions before ordering. Also, understand
that you will likely need to pay some duties or taxes on that end.
Failure to do so, will result in the package coming back to us and
you loosing out on the shipping costs both ways, or the package being
abandoned. Please be sure to respond if customs contacts you about
any fees to to avoid this situation.
shipping calculator will estimate shipping to most locations and allow
you to check out. However, it can not always account for very large
or bulky items or may sometimes offer an option your package may be
too large to use. Most of the time the estimates work out just fine,
it is usually with large orders, big items like spears or shields,
or countries that have small postal package maximums that can thrown
the estimates off. If
your cost ends up being higher than listed we will contact you to
let you know.
Also please note: We can not undervalue your shipments on the customs
forms, or mark your shipment as a gift in an attempt to get out of
paying any taxes that are legally due. Doing so is illegal and can
cause us serious problems as an Importer / Exporter.
Undervaluing your shipment would also result in it not being properly
covered by the shipping insurance.
Special note for Australia
- We can ship to Australia. However, please be sure to verify the
legality of your selections in your area. Australian customs has become
very strict lately, and we would hate for your shipment to be confiscated.
A special license may be required for you to import some of these
items. Please be absolutely sure you may legally do so, before placing
your order. We will not be able to refund confiscated shipments. In
general, they have the biggest issues with double edged knives, most
swords are usually not an issue.
Special note for Denmark
- Swords and other weapons can only be shipped if you have the proper
license to import these items. Denmark will not accept these shipment
through the postal service, so please select the UPS shipping option
at checkout. Please
also provide us with a copy of your import license.
Special note for Greece
- Technically the postal restrictions for Greece list swords as prohibited.
However we have had good luck shipping these items to Greece anyway.
Because of this we can not guarantee that you will not have difficulty
receiving your package, but if you would like to try, we will now
ship to Greece.
note for Italy - Swords can only ship to Italy if
sent to a commercial address.
note for the UK - Sword laws have recently changed
in the UK. All curved swords over 50 cm in length are now illegal,
including decorative items. Exceptions are provided for members of
martial arts schools holding the proper insurance, for religious usage,
and for traditionally hand made swords. If you are ordering one of
these curved swords, please include your exception information in
the special instructions section. We'll include this information with
the package to help with clearance through the UK customs. Please
be absolutely sure you may legally import these items, before placing
your order. We will not be able to refund confiscated shipments. There
are no problems with the import of straight swords to the UK.
Another thing to keep in mind is that the English politicians do not
want you to have these swords. Sure they provide exemptions, but in
some cases, they will seize the shipment, regardless of the fact that
we have provided documentation about it's proper exemption. In all
cases, so far, the swords were eventually released, but not without
a fight. Be prepared for a struggle to get your shipment to clear,
we can help somewhat from this end, but ultimately, it is up to customs
if they will let you get your shipment, regardless of what the official
law states. Their apparent strategy is to seize everything and make
you prove that you are allowed to have it, ignoring any documentation
included with the shipment.